Windows Server/Application Support Analyst

Tulsa, OK 74103-4298

Posted: 12/11/2018 Employment Type: Direct Hire Job Category: IT Job Number: 4750

Windows Server/Application Support Analyst 

Job Summary

Perform problem management and configuration management related to IT infrastructure and support.


Essential Functions and Responsibilities
  • Manage problems which escalate beyond the status of incident.  Coordinate the appropriate personnel to troubleshoot and resolve the problem.
  • Perform root cause analysis on resolved problems.  Design and develop appropriate monitoring or other proactive measures to prevent future occurrences.
  • Mentor Tier II staff during problem resolution and root case analysis to increase efficiency and knowledge of Tier II personnel.
  • Analyze and document the architecture and configuration of application infrastructure.
  • Provide configuration and engineering for new technologies.
  • Lead the support and configuration activities for technologies where you have been designated a subject matter expert.
  • Complete tasks assigned in order to accomplish approved application and/or infrastructure change controls.
  • Collaborate with other IT personnel on technology and support issues.
  • Consult with applications and infrastructure personnel on new initiatives and the impacts they will have on infrastructure.
  • Regular and reliable attendance is required in performance of job.
  • Employee may be required to perform additional duties as assigned.


Education and Experience

Bachelor’ s degree in computer sciences or an equivalent combination of formal education and job-related experience.
  • Demonstrated understanding of current data networking and/or server technologies. 
  • Experience in the support and function of:
    • Infrastructure hardware configuration
    • IP networking
    • Windows Server and/or Unix operating systems
    • Shared storage technologies
    • Virtualization technologies
    • Event monitoring, logging and data collection techniques
  • Demonstrated ability to mentor influence and facilitate discussions across a wide range of teams and technologies.
  • Application of arithmetic and computer math.
  • Training and experience relative to:
    • Operating systems software
    • Computer hardware
    • Networking
    • Communications
    • Security administration
    • Data base administration
  • Demonstrated ability to identify, research, and analyze systems software problems and perform systems evaluations.
  • Demonstrated ability to review and interpret manuals, journals, computer display screens, computer printouts, error logs, and correspondence.
  • Demonstrated ability to research, prepare, and compose systems operating procedures and documentation, reports, and correspondence.
  • Demonstrated ability to interact, advise, guide, train, and communicate effectively.
  • Demonstrated ability to read and write fluently in English.
  • Ability to communicate and/or exchange information; conduct oral presentations.
  • Experienced interacting with external customers and vendors relationships.

Certification and Licensing
  • Applicable driver’ s license required for travel to other company locations.

Physical Requirements
  • Mobility to travel in and around office surrounding and job sites outdoors.

Visual Requirements
  • Sufficient to perform job duties.
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