Technical Support Rep

Boca Raton, FL

Posted: 05/21/2019 Employment Type: Contract Job Category: IT Job Number: 5133

Technical Support Rep 

Description:  
  • Bachelor’ s degree in Computer Science, Information Technology, or Business with a concentration in Information Systems preferred. 
  • Knowledge of network architecture, network operations, remote configuration, remote service/installation support.
  • Over two (2) years of experience in a technical support, help desk, NOC or technical call center environment.
  • Ability to read, comprehend, and execute documented processes/guide documents relative projects and/or service, and deliver assignments comprehensively and accurately.
  • Experience supporting customer throughout implementation life Cycle.
  • Ability to determine root cause of equipment failure (network, software, hardware, electrical issue, etc.) and run remote diagnostic scripts into IP-based devices remotely.
  • Excellent analytical & data reporting skills. 
  • Knowledge of MS office products. 
  • Good communication skills, both oral and written.
  • Case/Incident Management skills relative to industry standard Case Management software/tools.
  • Bi-lingual Spanish/English a plus.
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