Technical Help Desk II

Tulsa, OK

Posted: 11/26/2018 Employment Type: Contract Job Category: IT Job Number: 4724

Technical Help Desk II


The selected candidate will provide Application and Desktop Support services. This includes: troubleshooting for PC, network, server, phone, printer hardware and software, mobile devices, handhelds. This includes basic technical support for issues within the companies  IT environment and logging and tracking of all incidents and requests in ServiceNow 

  • Excellent customer service, interpersonal and communication skills 
  • Strong prioritization skills 
  • Ability to adapt to changing technologies and learn new technologies 
  • 3-5 years of IT tier 1.5/2 support, energy industry preferred 
  • Experience with ITIL focused ticket management tools. ServiceNow is a plus but not required. 
  • Comply with company  IT Standard Processes and Procedures 
  • Comply with IT Consumer Services organization and IT security policies 
  • Coordinate resolution activities with all involved parties, but serve as the single point of contact for end users 

Technology Requirements: 
MS Office 2013, O365, OneDrive, SharePoint, Windows 7/10, Antivirus, Ghost, Internet Explorer, Active Directory, Android Mobile Devices, iPhone support, Cisco IP Communicator & AnyConnect (VPN), Basic Network Troubleshooting
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