Technical Help Desk 1

Oklahoma City, OK

Posted: 05/16/2019 Employment Type: Contract Job Category: IT Job Number: 5125

Technical Help Desk 1

Description:

Summary: Provide technical assistance to computer system users. Specialists are responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location. The technical skills include knowledge of electronic equipment and computer software. 

Education/Experience 
  • Associates degree in computer related field or equivalent training required 
  • Entry level – 2 years experience required 

Responsibility level 
  • Exercises minimal independent judgment with direction from supervisor 

Skills 
  • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills (Required) 
  • Basic ability to work independently and manage one’ s time (Required) 
  • Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software (Preferred) 
  • Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software (Typically required) 

Major Job Duties and Responsibilities: 
  • Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity 
  • May install software or perform hardware testing remotely 
  • Enter commands and observe system functioning to verify correct operations and detect errors 
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities 
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
     
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