Systems Analyst II

Tulsa, OK

Posted: 01/03/2019 Employment Type: Direct Hire Job Category: IT Job Number: 4771

System Analyst II 

Position Description:
  • Perform problem management (impacting small to large groups or chronic/recurring issues) and configuration management related to IT infrastructure and support.
  • Manage problems which escalate beyond the status of incident. Coordinate the appropriate personnel to troubleshoot and resolve the problem.
  • Perform root cause analysis on resolved problems. Design and develop appropriate monitoring or other proactive measures to prevent future occurrences.
  • Mentor Tier I staff during problem resolution and root case analysis to increase efficiency and knowledge of Tier I personnel.
  • Analyze and document the architecture and configuration of infrastructure and applications.
  • Provide configuration and engineering for new technologies.
  • Lead the support and configuration activities for technologies where designated a subject matter expert.
  • Develop project plans using methodologies defined by industry best practices (such as WBS, MS Project).
  • Complete tasks assigned in order to accomplish approved application and/or infrastructure change requests.
  • Consult with applications and infrastructure personnel on new initiatives and the impacts they will have on the infrastructure.

Position Requirements:
  • Minimum Bachelor' s Degree computer sciences or an equivalent combination of formal education and job-related experience.
  • Demonstrated ability in the support and function of one or more of the following:
  • Mastery of desktop/laptop hardware, operating system, and Office suite
  • Demonstrate ability to process automation through PowerShell
  • Software installation troubleshooting abilities
  • Experience with NTFS file system permissions
  • Infrastructure hardware configuration
  • IP networking
  • Windows Server and/or Unix operating systems
  • Shared storage technologies
  • Virtualization technologies
  • Event monitoring, logging and data collection techniques
  • Administering Cloud Services
  • Demonstrated ability to mentor, influence and facilitate discussions across a wide range of teams and technologies.
  • Experience with the application of math, algebra and statistical and volumetric methods.

Experience and training relative to:
  • Operating systems software
  • Computer hardware
  • Networking
  • Communications
  • Security administration
  • Demonstrated ability to identify, research and analyze systems software problems and perform systems evaluations.
  • Demonstrated ability to research, prepare and compose systems operating procedures and documentation, reports, and correspondence.
  • Demonstrated ability to interact, advise, guide, train and communicate effectively.
  • Recommendation of having MCSA: Win10 certification
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