15 East 5th Street
Job Category: IT
Job Number: 4977
Systems Analyst I – Audio/Visual Tech
We are looking for someone that has knowledge in installation of audio video equipment in conference rooms This would include audio receivers, speakers, video conferencing equipment, TV installation, and understanding of how these components function.
PRIMARY JOB FUNCTION:
Perform incident management (impacting one user/small group) or service requests related to IT systems, applications and support and perform tasks necessary to ensure reliable systems for business applications.
- Triage and diagnose user issues.
- Interface with internal customers to provide high degree of customer service/advocacy.
- Work with third party manufacturers/vendors to assist with servicing company systems and environment.
- Assemble and/or install equipment within the company environment.
- Complete tasks assigned in order to accomplish approved application and/or infrastructure change requests.
- Collaborate with applications and infrastructure personnel when servicing company systems and
- Respond to work through either ticketing workflow, telephone or messaging systems.
- Regular and reliable attendance is required in performance of job.
- Employee may be required to perform additional duties as assigned.