System Analyst I (IT Field Services Tech)

Oklahoma City, OK 73102

Posted: 01/03/2020 Employment Type: Contract Job Category: IT Job Number: 5668

Job Description


System Analyst I (IT Field Services Tech)

Position Description
  • Triage and diagnose user issues.
  • Interface with internal customers to provide high degree of customer service/advocacy.  systems and environment.
  • Work with third party manufacturers/vendors to assist with servicing company environment.Assemble and/or install equipment within the company
  • Complete tasks assigned in order to accomplish approved application and/or infrastructure change requests.  systems and environment.
  • Collaborate with applications and infrastructure personnel when servicing company
  • Respond to work through either ticketing workflow, telephone or messaging systems.
  • Regular and reliable attendance is required in performance of job.
  • Employee may be required to perform additional duties as assigned.

Position Requirements

Working Knowledge
  • Working knowledge of current infrastructure technologies.
  • Demonstrated ability to understand and support the following:
  • Desktop/laptop hardware, operating system and Office suite
  • IP networking
  • Knowledge of Active Directory, permission hierarchy and group policy management
  • Event monitoring, logging and data collection techniques


Experience
  • Experience with the application of math, algebra and statistical and volumetric methods.


Knowledge
  • Knowledge regarding how to identify, research and analyze systems software problems and perform systems evaluations.


Demonstrated Ability
  • Demonstrated ability to research, prepare and compose systems operating procedures and documentation, reports, and correspondence.
  • Demonstrated ability to interact, advise, guide, train and communicate effectively.
  • Demonstrated ability to read and write fluently in English


Additional Requirements
  • Mobility to travel in and around office facilities system wide.
  • May be required to lift 50 lb. and be able to install equipment under desks or in ceilings.
  • Communicate and/or exchange information or instructions.
  • Visual ability sufficient to perform job duties.
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