System Administrator

Edmond, OK 73013

Posted: 10/07/2020 Employment Type: Direct Hire Job Category: IT Job Number: 5991

Job Description

System Administrator

Job Summary:
Provides technical and administrative support for all IT aspects of the business; maintains advanced knowledge of existing hardware and software in use to maximize the efficiency of the
network and users’ utilization of them, and provides written documentation which evaluates IT system data on periodic intervals; works with CIO on IT advisement regarding technology in the organization. Oversees computer networks to ensure that they function smoothly. Includes configuring and managing an existing network. Also manages the internal phone system.

Essential Functions:
  • Monitor, maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations
  • Assist in providing IT infrastructure and IT software support on problems reported by users involving network availability; perform necessary maintenance
  • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary to include local network, remote office networks, and wide area network (WAN) connections between them
  • Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future
  • Recommend changes to CIO to improve systems and network configurations, and determine hardware or software requirements related to such changes
  • Maintain Windows Server Management and Windows Desktop Management
  • Monitor backup applications; maintain current/new network storage, VMWare, and security tools
  • Monitor replication
  • Configure, monitor, and maintain email applications, anti-virus, and anti-spam applications
  • Issue access cards, alarm codes, long distance codes, and AD logons
  • Maintain security apps, including cameras and access systems
  • Maintain, analyze, and repair computer and/or voice system malfunctions, including the number and type of re-starts, processing delays and errors, and other evidence of unsatisfactory or unusual conditions
    • Move phones, set up voice mail, and train
    • Develop action plans to address unsatisfactory occurrences
    • Respond to and resolve calls referred from the Help Desk using resources
  • Perform data backups and disaster recovery operations
  • Maintain other equipment, including projections and AV equipment
  • Install, configure, and support an organization' s local area network (LAN), WAN, and Internet systems or a segment of a network system
  • Monitor and test website performance to ensure proper operations without interruption
  • Assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software
  • May oversee entry level system administrator actions or work for accuracy and completeness
  • Administer network security measures
  • Maintain an adequate level of knowledge of operating system and application software being used to provide high levels of support to users
  • Implement changes in production environments
  • Develop usage policies and standards as required
    • Monitor compliance with policies and regularly report non-compliance to CIO
  • Issue technical bulletins to inform users of system changes
  • Act as a technical advisor to systems analysts, application specialists, and operations personnel.
  • Maintain and use programs to record system use and analyze equipment use
  • Provide CIO with regular reports detailing computer and/or voice system service levels, maintenance, throughput, turnaround, and response times
  • Manage technical performance improvement programs, stressing quality control of service to clients.
  • Ensure data/system security by protecting the corporate Information Technologies from unauthorized access, use, or interruption:
    • Research and recommend security measures to be included in the installation of new systems of application programs
  • Inform CIO of the status of system management issues
  • Perform the role of the Application Specialist as requested
  • Demonstrate punctuality, maintain attendance reliability and dependability
  • Responsible for promoting, maintaining, and enforcing information security
Additional Functions:
  • Other duties as assigned by management

Knowledge, Skills and Abilities:
Knowledge:
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, production methods, and coordination of people and resources
Core Skills:
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Communication– Deliver instructions clearly and concisely, address employee questions and
  • issues and respond to staff feedback
  • Grow and Learn - Thirst to learn and grow, acquire new skills
  • Customer service – de-escalate and troubleshoot intermediate to advanced customer issues related to IT projects
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents
  • Speaking - Talking to others to convey information effectively
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one
Social Skills
  • Coordination - Adjusting actions in relation to others' actions
  • Instructing - Teaching others how to do something
  • Negotiation - Bringing others together and trying to reconcile differences
  • Persuasion - Persuading others to change their minds or behavior
  • Service Orientation - Actively looking for ways to help people
  • Social Perceptiveness - Aware of others' reactions and understanding why they react as they do
  • Inclusion – Accepting and mindful of differences among diverse groups
Technical skills
  • Equipment Operations - operate all department equipment
  • Equipment Maintenance - Ensure routine maintenance is performed on equipment regularly to maintain optimal performance
  • Equipment Selection – Determine appropriate tools and equipment to perform work.
  • Operation Monitoring - Watching system monitors and indicators to ensure system up time
  • Quality Control Analysis - Conduct tests and inspections of systems to evaluate integrity
  • Troubleshooting – Determine cause of operating errors and decide corrective action
Systems Skills
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one
  • Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes
  • Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system
Abilities:
  • Be curious to learn new skills or expand job roles
  • Inspire others
  • Self-directed, self-evaluative
  • Drive original thinking
  • Challenge the status quo
  • Comfortable in uncertainty
  • Embrace differing points of view
  • Continuously improve
  • Look for ways to innovate – raise the bar
  • Willingness for continuous personal, professional improvement
  • Follow step-by-step directions, repeat throughout project with accuracy and completeness
  • Perform in an environment of continual change
  • Independent thinker, present solutions to obstacles; identify efficiencies
  • Transparently communicate with co-workers, colleagues, and management
  • Learn new tasks; adaptability in changing from one task to another
  • Willingness to ask questions
  • Maintain a positive attitude
  • Multitask and prioritize work efforts and present ideas in user-friendly language
  • Take initiative
  • Maintain accountability, demonstrate sound judgment by taking the appropriate actions regarding questionable findings or concerns
  • Investigate and follow through on unusual orders or requests for service or information.
  • Relentlessly pursue problems and work creatively to resolve them, considering the impact of actions on other departments and Team Members
  • Demonstrate flexibility to reprioritize work as situations change
  • Be generous, evaluate work, and move ahead if further steps " above and beyond" should be taken
  • Continue to professional and personal development through continuing education and technical/professional reading
  • Acquire and apply knowledge and understanding of department policies and procedures and the ability to reference them from appropriate books and manuals
  • Demonstrate adherence and support of System-Wide Service Standards as evidence by observation and client feedback
  • Ensure System/Department compliance with regulatory standards
  • Understand and exercise the definition of urgency; complete work within established time frames
  • Required to work extended periods of time at a VDT
  • Travel to various BIS locations may be required
  • Stress tolerance, keen attention to detail under pressure and tight deadlines
  • Maintain strong attention to details
  • Team player, able to work well under pressure
  • Foster and maintain effective internal and external client relations
  • Maintain confidentiality of work-related information and materials
  • Execute and advise on procedural checklists
Requirements (Education, Experience, Technology):
  • Bachelor’ s degree in computer engineering or information technology preferred
  • A High School Diploma or GED required
  • Minimum of 5 years’ experience in IT required
  • MCSE Certification preferred
  • Administration software experience
  • Configuration management software experience
  • Network monitoring software experience
  • Network security or virtual private network VPN management software experience
  • Transaction security and virus protection software experience
Physical Requirements:
  • Sitting for long periods of time
  • Repetitive motion involving hands and fingers
  • Must be able to lift 30+ pounds
  • Required to work extended periods of time at a VDT.
  • Travel to various BIS locations may be required.
  • May be required to move or relocate computer equipment; must be able to lift 30+ pounds and have excellent manual dexterity.
Travel Requirements:
  • Occasional
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