Service Automation Analyst

Tulsa, OK

Posted: 10/17/2018 Employment Type: Contract Job Category: IT Job Number: 4665

Service Automation Analyst

Description

Responsibilities include:
  • Creating automation with various tools and programming languages using company  standards and best practices.
  • Working with customers to define requirements and communicating status.
  • Using company change management processes to prevent disruptions and outages.
  • Creating and updating documentation for ongoing support of automation.
  • Working with other IT organizations to ensure quality support and delivery to the end-user.
  • Leading/participating in operational initiatives
  • Assisting with the maintenance and review of existing automation tasks.

Required:
  • Strong Skills in the following:
  • PowerShell, and Microsoft Orchestrator (SCORCH).
  • MS Office products
  • Experience working with relational databases (SQL and Oracle)
  • Experience with cloud technologies i.e. Azure Automation
  • Excellent oral and written communication skills
  • Strong interpersonal skills

Key Accountabilities
  • Actively participates on projects, working with the Product Owner and Scrum Master to complete product development tasks.
  • Collaborates with all teammates on design and development tasks.
  • Contributes to the team by analyzing, developing, testing, documenting, and maintaining high quality software solutions as required.
  • Responsible for meeting project milestones and for completing user stories in sprints as stated in the definitions of done.
  • Follows established standards and guidelines for deliverables.
  • Learns, follows, applies, and adapts agile software development techniques, methodologies, and processes.
  • Responsible for contributing, receiving, and acting upon constructive feedback for continuous process, product, and self-improvement.
  • Provides technical knowledge to enhance overall product performance, usability, aesthetics, and consistent pattern compliance.
  • Conducts code reviews and perform component, visual, functional, and automated testing.
  • Works with Technical Support to reproduce and resolve customer issues as required.

Required and Preferred Skills and Experience
  • Experienced level, typically 5-7 years of experience.
  • Requires a strong understanding of discipline.
  • Able to apply knowledge and experience to complex problems and develop recommendations.
  • Makes decisions within broad parameters.
  • Acts as an informal resource for others with less experience.
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