PureConnect Engineer

Tulsa, OK 74103

Posted: 08/27/2020 Employment Type: Contract Job Category: IT Job Number: 5952

Job Description

PureConnect Engineer
Job Responsibilities
  • Defines and develops telecommunications solutions for customer problems, including hardware, software, or system functionality. Works closely with business partners to develop requirements, business cases and cost estimates.
  • Designs, develops, deploys, and tests features that meet business needs. Evaluates all aspects of a solution including: localization, licensing, scalability, memory management, bandwidth, latency, automated testing, security, and compliance.
  • Administers telecommunications networks and services to ensure secure, high-performance connectivity.
  • Troubleshoots and resolves problems. Isolates, reproduces and resolves problems using available systems and tools, and investigates potential workarounds for verified defects.
  • Keeps abreast of vendor technology roadmaps. Anticipates, promotes and drives technical uplift initiatives (upgrades, re-platform, etc.)

Experience
  • 4+ years of experience in telephony engineering (VoIP and Unified Communications)
  • Experience within a corporate environment with large contact center desirable
  • Experience with Cloud based IP Telephony Solutions
  • Experience with Genesys platform architecture in a multi-site environment

Education
  • Associate degree in technology related field.
  • In lieu of degree, may consider additional directly-related experience.

Other Qualifications
  • Experience implementing a variety of Unified Communication products solutions and understanding the relative technical capabilities of each, including product reviews, integration requirements, and cost factoring
  • Knowledge of phone number management and administration
  • Knowledge of network design, implementation and support in redundant, dynamic, multi-homed configurations and SIP infrastructure
  • Ability to communicate effectively with technical and non-technical team members.
  • SMS protocols, systems, carrier regulations and industry best practices would be advantageous
  • Implementation and Administration of SIP and Media Servers
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