Next Generation Desktop Deployment Analyst

Tulsa, OK 77042-3706

Posted: 12/19/2018 Employment Type: Contract Job Category: IT Job Number: 4761

Next Generation Desktop Deployment Analyst

Description

Next Generation Desktop (NGD) Deployment Analysts will provide services for the Next Generation Desktop (NGD) project. In this position, you will be building and/or delivering Windows 10 desktops or Virtual Desktop to end users and assuring their successful transition to the new platform.

Responsibilities may include:
  • Image machines with Win 10, and validate the build
  • Copy profiles and other user data/install applications from Windows 7 device and reload to Windows 10
  • Resolve any image issues
  • Delivering excellent end user experiences
  • Providing desk side and remote support for personal computing environments
  • Installation and repair of computing equipment
  • Provide training and consultation to end users
  • Handling technically complex desktop support issues
  • Implementing and supporting various hardware/systems required by the business unit
  • Frequent interaction with multiple IT support personnel in Bartlesville, OK and Houston
  • Must be very experienced in documentation for installation, launch results.

 

Basic/Required:
  • Legally authorized to work in the United States
  • High School Diploma/GED
  • Valid driver' s license
  • Up to 75% travel required
  • Must provide own vehicle
  • Willing and able to obtain a Transportation Worker Identification Card (TWIC). Information can be found at https://www.tsa.gov/for-industry/twic

Physical requirements:
  • Able to lift computer equipment that weighs up to 30 lbs. from the floor and safely carry up 2 flights of stairs.
  • Bend, stoop, crawl under tables/desks to connect needed wiring.
  • Able to bend to pick up equipment and load pull cart. Individual item may weigh up to 30 lbs.
  • Able to climb 4 flights of stairs to get to offices
  • Ability to learn the machine build process and repeat with minimal supervision
  • Basic computer installation skills (connect PC to monitor, docking station, etc.)
  • Basic troubleshooting knowledge experience with a government agency that would be equivalent or better

Preferred:
  • Bachelor' s degree in MIS or Computer Science
  • Knowledge of a broad range of technologies including: WAN/LAN, COE Desktop, Core Business Applications, and Desktop Products
  • Excellent verbal and written communication skills with direct customer interaction
  • Ability to work well with local and global teams
  • Willingness to continually learn and ability to champion change
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