Network Projects Analyst

Tulsa, OK 77042-3706

Posted: 12/11/2020 Employment Type: Contract Job Category: IT Job Number: 6062

Job Description

Network Projects Analyst

Responsibilities Include
  • Understands, deploys, and troubleshoots Cisco Unified Communications Manager dial plans and end points.
  • Provide 1st Line Support for supporting analysts, end users and delivering functions under our voice standards.
  • This role includes problem management, client liaison, technical architecture and product development / deployment.
  • Acting as a project escalation for technical decisions.
  • Working directly with customers to provide cost estimates and design for projects.
  • Documenting processes, optimizing day-to-day operational stability with the continual need to improve the service and deploy new services, processes and technologies.
  • Working operational issues and being on call.

Basic/Required:
  • Legally authorized to work in the job posting country.
  • 2+ years of Cisco Unified Communications Manager administration experience.
  • 1+ years of experience supporting SIP Trunks on the Cisco CUBE platform.
  • Experience in administering and support of Cisco technologies as well as good understanding of IP telephony environment.
  • Excellent verbal and written communication, interpersonal and customer service skills.
  • Self-starter, able to work independently and as part of a team in a fast-paced environment

Preferred:
  • Experience with Cisco Webex and associated Hybrid Cloud technologies such as Video Mesh and Hybrid Calling.
  • Experience with SIP and H.323 trunking.
  • Experience with Cisco voice router configuration and troubleshooting: including dial peers, translation profiles, and SRST.
  • Experience with NICE Inform call recording platform.
  • 2+ years of working knowledge with EIGRP, BGP, and MPLS routing protocols.
  • Communicates clear & specific recommendations and strategies to a wide range of audiences.
  • Accountable and delivers on commitments.
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