NOC - 3rd Shift

Tulsa, OK 74103-4298

Posted: 05/24/2019 Employment Type: Contract Job Category: IT Job Number: 5143

NOC - 3rd Shift

The position will be responsible for (but not limited to) the following:

· Monitor Automic (UC4) Automation Engine for scheduled job completion
  • Ensure scheduled jobs complete correctly and timely
  • Follow job-specific documentation and processes to restart failed jobs

· Monitor SCOM for various systems and applications
  • Basic diagnostics of server connectivity
  • Restart services/servers via provided tools as documented
  • Knowledge to engage correct SME team for service restoration

· Monitor Solarwinds for LAN/WAN health
  • Troubleshoot local site issues vs. circuit/MPLS issues
  • Coordinate with carrier or Telecom and local contacts to restore services

· Communicate information on a regular basis about outages and issues to IT
  • Ensure time-based communication of outage state and resolution are sent to appropriate segments of IT by severity
  • Remain informed of relevant outage situation to be able to provide insight as requested from other IT members and management.

· Develop e-mail communication for All Users about outages and other IT Information

· Monitor E-Mail to the Service Desk for break/fix issues

· Provide technical support to callers with problems (afterhours)
  • Facilitate, coordinate, and manage conference bridges with IT professionals to ensure core services are restored during IT service interruptions.

All of these tasks require:
  • Ability to analyze alarm conditions as presented by multiple monitoring applications (UC4, Solarwinds, SCOM, FireEye, and others)
  • 2+ years previous experience in a 24x7x365 IT Operations environment (preferred NOC or Infrastructure Support role)
  • Experience with analyzing system and network performance using monitoring, historical, and graphical data
    • Experience with LAN and WAN internetworking devices like routers and switches (CCENT or better certification preferred)
    • Experience with Windows Server 2008 R2 – 2012 R2. Understanding of domain principles, DNS, and DHCP preferred.
  • Experience troubleshooting PC software and hardware issues
  • Experience working critical issues that affect many users
  • Communicate information on a regular basis about system wide outages to various departments within the company
Apply Online

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.