IT Consultant - Hypercare

Tulsa, OK

Posted: 11/04/2019 Employment Type: Contract Job Category: IT Job Number: 5563

Job Description

IT Consultant - Hypercare

  • Development of Knowledge Transfer to Operations (KT) plan
  • Execution of KT plan
  • Development of detailed Hypercare plan

Manage execution of detailed Hypercare plan, including the following:
  • Daily room setup – phone bridge, WebEx, etc.
  • Proactively monitoring solution health metrics (are invoices processing? Are integrations running as expected?)
  • Issue triaging to appropriate teams
  • Logistics of sending resources to breakout rooms as issues arise
  • Tracking all system changes requested to bring to Change Approval Board (CAB) meetings for approval
  • Call out resources that are “ on call” during Hypercare
  • Coordinate with satellite command centers (i.e. on trade floor) and floor walkers to send messages
  • Daily Report creation
  • Organize daily status meetings
  • Interface with Business in support of the KT and detailed Hypercare plans
  • Track and monitor the criteria for the Hypercare Transition checkpoint and Proceed to Steady State Stage Gate
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