Job Category: IT
Job Number: 5954
Genesys Purecloud Engineer
- Design and implement Genesys purecloud environment configuration, implementation and deployment to production.
- Candidate is expected to work with their internal telecom, infra groups to support Purecloud implementation.
- Ensure Necessary technical help and support for Genesys Pure cloud implementation.
- Candidate is expected to liaise with Business Users, call center groups for Pure cloud implementation and support.
- Participate in business stakeholder meetings, orientation and ongoing training of new IT staff
- 5+ Years of experience in Genesys Purecloud Resource with hands on experience in implementing Purecloud Implementation, Configuration and support.
- Strong experience in Genesys solutions and its products & technology
- Strong experience Cloud enablement of contact center solutions
- Implementation and release management process.
- Good communication skills and presentation skills.
- Associate degree in technology related field.
- In lieu of degree, may consider additional directly-related experience.