GGRE Application Support

Anchorage, AK

Posted: 01/03/2020 Employment Type: Contract Job Category: IT Job Number: 5665

Job Description

GGRE Application Support


Work with IT and Geoscience staff to develop Geology, Geophysics, and Reservoir Engineering (GGRE) application portfolio roadmap and manage, upgrade, document and support GGRE applications.

  • Develop application upgrade roadmap for applications related Geology, Geophysics, and Reservoir Engineering discipline – Petrel, Techlog, Geolog, OpenWorks, DSG, Petrosys, Hampson Russell, RMS, etc.
  • Participate in planning and projects for application upgrade, data migration and infrastructure upgrade
  • Provide timely estimates of the effort required to complete tasks/projects
  • Produce code, scripts and configurations necessary to fulfill the design requirements
  • Troubleshoot, debug and resolve client reported issues including identifying defect root causes
  • Create and update documentation for application management procedures, workflows and data management best practices
  • Generate and document test cases for application upgrade, data migration, etc.
  • Coordinate the testing and release of new versions of applications and plugins with Geoscience user community
  • Partnering with other groups as needed (ex: Business Analysts) to test new tools and troubleshoot application issues
  • Collaborate closely with business customers/subject matter experts, vendors and local and Corporate IT to manage and troubleshoot license & server outages, application performance, and data issues.
  • Communicating issues/downtime regarding applications to Customers
  • Monitor and prioritize response to application related service tickets
  • Provide timely two-way communication between the customer, team, and others both inside and outside the company
  • Lead prioritization of project work and enhancements in alignment with business goals and strategy
  • Partnering with vendors for escalated support

  • 1+ years’ experience in Oil & Gas Industry
  • 1+ years’ experience in an application support role
  • Experience with UNIX, LINUX and Windows based systems
  • Intermediate SQL query writing and performance tuning expertise
  • Intermediate scripting experience (Python, Perl, PL/SQL, .NET etc.)
  • 5+ years’ experience in Oil & Gas Industry, preferably supporting GGRE applications
  • Ability to liaise with the following other support groups including Customers, Business Analysts, Data Analysts and technical assistants (Geotechs) within business units
  • Strong understanding of application deployment in UNIX and Windows Environment
  • Strong understanding of information systems and structured & unstructured data
  • Experience in GGRE applications (Petrel, Studio, Techlog, OpenWorks, DSG etc.)
  • Critical minimum data experience – Well Headers/Wellbore, Directional Surveys, Logs, Picks, Checkshots etc.
  • Experience in Application troubleshooting, administration and workflow automation
  • Strong Critical thinking and Problem-solving skills to resolve application and data related problems
  • Ability to learn new applications and techniques quickly
  • Highly organized with the ability to multi-task and manage competing priorities
  • Strong written and verbal communication skills including documentation
  • Takes ownership of actions and follows through on commitments
  • Sees the “ big picture” and pro-actively looks for innovative opportunities within IT and the business
  • Responds resourcefully, flexibly and positively when faced with tight deadlines, challenges and demands
  • Demonstrates a strong commitment to delivering results while maintaining a safe environment
  • Experience in data cleansing in context of understanding of smooth data migration.
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