GENESYS Engage Cloud Technical Lead

Tulsa, OK 74103

Posted: 01/18/2021 Employment Type: Contract To Hire Job Category: IT Job Number: 6095

Job Description

GENESYS Engage Cloud Technical Lead - Remote Postition!

Description

The Lead Genesys Lead Engineer will be implementing Genesys IVR systems (Soft phones, call routing and queuing) on a cloud platform.

Responsible for Contact Center platform configuration, development, customization, integration, and technical documentation
  • Designs and develops solutions using Genesys PureCloud platform
  • Work with business analyst and technical leads to develop customer experience center platform requirements.
  • Responsible for development, tests/debug programs, and maintains/supports deployed interfaces.
  • Perform Proof of concepts as needed.

Qualifications
  • Strong communication skills/customer facing presence
  • Solution expertise to guide and coordinate SMEs for detailed discussion as required
  • Implementation experience (call flow design, integrations, process flows, etc.)
  • Bachelor' s degree in Computer Science or related field (Preferred)
  • Minimum of 1  years of coding/development experience in Contact center platforms
  • Strong “ Hands-on” Experience involving large scale cloud contact center experience solutions using Genesys PureCloud platform
  • Experience implementing API/Web Services
  • Database knowledge pertaining to SQL and MongoDB will be considered a plus.
  • Excellent analytical, communication, organizational and problem-solving skills coupled with a strong work ethic
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