Delaware Basin Desktop Support

Loving, NM 74003-6670

Posted: 03/21/2019 Employment Type: Contract Job Category: IT Job Number: 4959

Delaware Basin Desktop Support

Description
  • Provides resolution to all desktop support requests.
  • Configures, troubleshoots, isolates, repairs, and resolves all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer, scanners, copiers, hardware peripherals and other desktop related equipment.
  • Troubleshoots and repair desktop computers to ensure they interconnect seamlessly with multiple systems including network drives and all business productivity applications.
  • Communicates directly with customers via phone, e-mail and remote diagnostics to identify, reproduce and resolve customer reported issues.
  • Works independently to troubleshoot all support requests and follow escalation policies.
  • Participates in testing, documentation and implementation of assigned projects. Responsible for tracking hardware inventory per division policies along with running and terminating infrastructure cabling between workstations and communication closets. 


Requirements
  • Typically requires up to 3 years of experience. Entry level.
  • Provides technical and/or administrative support.
  • Demonstrates the ability to learn terminology, applications and standard procedures for performing the job function. Performs routine, basic office/field tasks using established procedures.
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