Associate Service Desk

Tulsa, OK 77042-3706

Posted: 10/09/2018 Employment Type: Contract Job Category: IT Job Number: 4653

Associate Service Desk
  • Period

2018-10-29 to 2019-04-28, 6+ Month Contract

 

Brian – they closed out 2261 and opened this one with 2 positions!

 

 

Bottom of Form

Accounting

Worker Pay Type: Pre-sourced (USD)

Rates

Final (USD) 

ST /Hr

Information Technology-Associate Service Desk-Bartlesville

Pay Rate
 
0.00 - 0.00

Bill Rate
 
0.98 - 34.29

OT /Hr

OT|USD|Hr|1.4

Pay Rate
 
0.00 - 0.00

Factor of ST
 
1.400

Bill Rate
 
1.37 - 48.00

DT /Hr

DT|USD|Hr|1.8

Pay Rate
 
0.00 - 0.00

Factor of ST
 
1.800

Bill Rate
 
1.76 - 61.71

Worker Pay Type: W2 Payroll (USD)

Rates

Final (USD) 

ST /Hr

Information Technology-Associate Service Desk-Bartlesville

Pay Rate
 
0.00 - 0.00

Bill Rate
 
0.98 - 34.29

OT /Hr

OT|USD|Hr|1.4

Pay Rate
 
0.00 - 0.00

Factor of ST
 
1.400

Bill Rate
 
1.37 - 48.00

DT /Hr

DT|USD|Hr|1.8

Pay Rate
 
0.00 - 0.00

Factor of ST
 
1.800

Bill Rate
 
1.76 - 61.71

Worker Pay Type: W2 Recruited (USD)

Rates

Final (USD) 

ST /Hr

Information Technology-Associate Service Desk-Bartlesville

Pay Rate
 
0.00 - 0.00

Bill Rate
 
0.98 - 34.29

OT /Hr

OT|USD|Hr|1.4

Pay Rate
 
0.00 - 0.00

Factor of ST
 
1.400

Bill Rate
 
1.37 - 48.00

DT /Hr

DT|USD|Hr|1.8

Pay Rate
 
0.00 - 0.00

Factor of ST
 
1.800

Bill Rate
 
1.76 - 61.71

Billable Per Diem

0.00

Cost Allocation

%

Service Desk & Production Control (NB431)

100.000

Total

100.000

Posting Information
 
Coordinator

Augustine, Lisa

Distributor

Augustine, Lisa
   
Create Date

2018-10-09

Submit Date

2018-10-09 08: 48 AM

Maximum Submissions per Supplier

6

Auto Invoice Type

Time & Expense Sheets

Job Position Details

Buyer Reference
 
Job Code

Associate Service Desk

Site

Bartlesville

Location

Adams Building (Bartlesville)

Work Location:

 

411 S Keeler Ave
Bartlesville
Oklahoma
USA
74003


Business Unit

ServiceDesk Operations (63030682)

Labor Type

Technical

Positions Requested

2

Respond by Date

2018-10-29

Travel Time

10.000 %

Time Sheet Type

Standard

Time Sheet Frequency

Weekly

Start Day of Week

Monday

Hours per Day

8

Hours per Week

40

Total Hours

2, 080.00

Estimated Additional Spend

0.000 %

Estimated Expenses

10.000 %

Flat Adjustments

0.00

Description:

 

The Associate, ServiceDesk Microsoft Office Support Specialist position is responsible for accurate and timely technology support and problem resolution for our internal customers, globally. This role consists of resolving everyday service requests related to Microsoft Office Support and How-To issues, and developing or fixing Macro/VBA related requests. This role could also consist of resolving issues related to PC’ s, servers, networks, hardware and software problems and malfunctions; interacting and consulting with customers to manage their satisfaction: providing guidance, assistance and follow-up to customer inquiries. 

Roles and Responsibilities: 
• Troubleshooting Microsoft Office related issues and providing How-To assistance with Microsoft Office products. 
• Fixing macro/VBA related issues and fulfilling macro/VBA related requests. 
• Field incoming incident or service requests from internal customers via telephone, web and e-mail in a courteous manner. 
• Build rapport and elicit incident details from service desk customers to record incidents – document all pertinent end customer identification information, including name, department, contact information, and nature of problem or issue. 
• Classify, prioritize and escalate problems (when required) to the appropriately experienced analysts, Lead Analyst or other IT Groups. 
• Record, track, and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. 
• Apply standard, approved diagnostic utilities to aid in troubleshooting. 
• Access knowledge bases, policy manuals, frequently asked questions resources and other reference materials to aid in problem resolution. 
• Identify and learn appropriate software and hardware used and supported by the organization. 
• Perform fixes at the desktop level using remote tools which will include installing and upgrading software, installing hardware, and configuring systems and applications. 
• Test fixes to ensure problem has been adequately resolved. 
• Perform post-resolution follow-ups to incident requests for customer satisfaction. 
• Evaluate documented resolutions and analyze trends for ways to prevent future problems. 
• Recommend or suggest methods to update, simplify and enhance processes, procedures and technologies. 
• Perform communication activities to customers in regards to the implementation of programs, policies and services provided by the company. 
• Manage individual and/or group network and system access. 

Basic Requirements: 
• Legally authorized to work in the United States. 
• High School Diploma or equivalent. 
• 1+ previous experience in a Help Desk and/or Call Center environment. 
• Ability to perform shift work and/or a variable work schedule. 
• Proficient knowledge of MSOffice suites and Windows Operating Systems. 
• Experience developing/troubleshooting VBA code 
• Experience with MS Office Suite 2010, 2013, 2016 and O365 
• Experience working in a team-oriented, collaborative environment. 

Preferred Qualifications: 
• Bachelor’ s degree desirable in Business or an IT related field. 
• 3+ years equivalent work experience in an IT technology environment. 
• Certifications in: Microsoft Office Specialist (MOS) 
• 2+ years of experience with Windows Active Directory 
• Excellent written and oral communications. 
• Ability to follow written procedures and security guidelines. 
• Proven initiative. Ability to achieve results. 
• Ability to multi-task.

Apply Online

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.